Pilot-client setup

From intake form to live receptionist — six steps, two weeks.

Every LoopLogic pilot-client runs the same playbook: we collect the office’s intake answers, connect the CRM you already use, capture the FAQ your team gives today, sync the calendar you already open, then cut the existing number over to the AI. Here is exactly what happens at each stage — and what you have when the receptionist goes live.

/ The five-step setup

The exact playbook every LoopLogic pilot-client runs.

Each step is a fixed artifact — an intake form, a CRM connection, a FAQ packet, a calendar sync, and a cutover plan. You see what gets built before any tool gets touched.

01

Intake form fields

We send one short intake form (Google Forms) the office owner fills out on their phone. Twelve fields, ten minutes — every answer becomes a parameter in the receptionist’s prompt and the CRM record.

  • Business name, primary number, and after-hours behavior
  • Services, service area, hours, and emergency routing
  • Owner + on-call estimator email and phone
  • Lead tag preferences (insurance vs. retail, urgent vs. routine)
02

CRM connection

LoopLogic writes every qualified lead back to the CRM you already use. Read-only API access; we never touch existing records — just append new contact rows and create deals on booking.

  • HubSpot — Contacts + Deals, custom properties for lead score
  • Jobber — Clients + Jobs, route by service type
  • Salesforce — Leads + Opportunities, owner-scoped
  • Google Sheets — the fallback when there is no formal CRM
03

FAQ intake

We collect the 20–30 questions callers actually ask, plus the answer your office gives today. The receptionist mirrors the same wording — so callers hear your voice, not ours.

  • Pricing ranges and what determines a quote
  • Service area, scheduling lead times, and deposit policy
  • Insurance claim walkthrough (adjuster meeting, deductibles)
  • Storm-damage script tuned to hurricane / hail season
04

Calendar sync

Bookings drop straight into the calendar you already open. No new tool, no new login — the office sees the appointment, the property details, and the caller’s number alongside the rest of their day.

  • Google Calendar — two-way sync, conflict checking
  • ServiceTitan — Jobs + Dispatch board
  • JobNimbus — Work Orders with the attached property
  • Manual confirmation — fallback while calendar access is provisioned
05

Go-live

Three live test calls walk through the actual scenarios from step 1. Once the receptionist handles each correctly, we port the number, flip the after-hours routing, and the office gets a daily email summary on every booked lead.

  • Run the three pilot test calls and confirm outcomes
  • Port or forward the existing business number
  • Flip after-hours + holiday routing to the AI
  • Daily lead-summary email + weekly tuning pass for the first month
06

Submit your intake form

Once your free walkthrough is booked, you'll receive a confirmation email with a personal link to /intake. Ten minutes, eight fields — every answer becomes a parameter in the receptionist’s prompt and the CRM record.

  • Business name + IANA timezone
  • Calendar provider (Google / Microsoft / Cal.com / iCal URL)
  • Call-forwarding number + CRM (HubSpot / Jobber / Salesforce / Sheets)
  • A 2–3 sentence MVP goal for the first 30 days
/ When the receptionist goes live

What you’ll have when you finish.

The outcome

A receptionist that handles your calls exactly the way your office would.

  • Live in two weeks from intake form to first booked lead
  • CRM writes back automatically on every qualified caller
  • Calendar is populated with property details pre-filled
  • FAQ is captured verbatim in the receptionist’s prompt
  • Daily email summaries on every booked lead + weekly tuning pass
/ Get started

Ready to onboard? Book a 45-minute walkthrough.

Free walkthrough — no deck, no commitment. We map how your office handles calls today against the five steps below and tell you which plan fits before any tool gets touched.

What to bring to the walkthrough

The five steps we’ll walk through together.

  • 01Intake form fields
  • 02CRM connection
  • 03FAQ intake
  • 04Calendar sync
  • 05Go-live
  • 06Submit your intake form

Bring the business’s primary number and a calendar open. We do the rest.