Reyes & Associates runs a four-attorney practice across family law, estate planning, and small-business disputes. After-hours calls used to stack up on a phone nobody was watching — and the most urgent prospective clients were gone by morning. LoopLogic replaced that voicemail wall with an AI receptionist tuned to matter qualification, conflict screening, and consultation booking. Here's what changed in the first eight weeks.
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The firm did not need another dashboard to monitor. It needed the first five minutes of every inquiry to happen consistently — including the conflict check that used to wait for the next morning.
It is 9:47pm. A prospective client calls about a custody matter with a deadline two weeks away. Before the system, the call joined a voicemail queue and the prospect had already contacted another firm by breakfast.
The firm loses the moment between urgency and the morning callback.
The AI answers immediately, collects the matter type, opposing party, jurisdiction, and statutory deadline, then runs the conflict check while the caller is still engaged. Urgent matters can route to the on-call partner with context attached.
The legal-specific questions happen on the first call, not in a second round of phone tag.
The consultation lands on the partner's calendar with the matter summary, conflict-screen result, and callback number. The partner starts the conversation briefed instead of reconstructing the story from a rushed voicemail.
The intake path keeps moving even when the office is closed.
“I used to wake up to a phone full of voicemails I'd already missed — by 9am half of them had hired someone else. Now the AI handles intake, screens conflicts, and books straight into my calendar before I open my laptop.”
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